Customer Service Team Leader

Customer Service Team LeaderRed Recruitment are recruiting a motivated Customer Service Team Leader to lead a high-performing team that delivers outstanding customer experiences, supports client retention, and helps customers feel informed, reassured, and well supported throughout their journey.Benefits and Package for a Customer Service Team LeaderSalary: Up to £32,000Hours: 37.5 hours per week, flexible hours between 8am - 8pm across Monday to SundayContract: PermanentLocation: Norwich - Hybrid (minimum 3 days per week in office)Training: Full-time in office for the initial training periodDiscounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more24/7 employee assistance programme with an easily accessible appFamily and friends'' discounts on services and productsPension scheme with company contributionFree on-site parkingKey Responsibilities of a Customer Service Team Leader:Team Leadership and Development: Lead, coach, and develop a high-performing team. Set clear expectations, provide structured feedback, and create a positive, customer-focused culture.Operational Management: Oversee day-to-day service delivery, monitor performance, and identify opportunities to improve efficiency, consistency, and customer outcomes.Customer Experience and Escalations: Support the team in delivering empathetic, high-quality service, resolving complex queries, and handling escalated concerns effectively.Sales and Retention Support: ..... full job details .....