Customer Service Team Leader

Role: Customer Service Team LeaderSalary: 29,000 - 31,000Contract Type: Permanent, HybridHours: Monday to Friday, 2-week shift rotation of 8am - 4pm, 12pm - 8pmLocation: Leeds Dock Our client is seeking a dynamic and motivated Customer Service Team Leader to join their thriving customer experience department. This permanent, full-time position presents a fantastic opportunity for a Team Leader with experience of leading a phone-based customer service team to take the next step in their career.As a key player in the Customer Service Team, you will be leading, supporting, and motivating a dedicated team of Customer Service Executives, ensuring they deliver exceptional service while continuously seeking opportunities for improvement.We love working with this business and our candidates have grown into a variety of different roles here so if you''re looking for growth opportunities, this is the business for you!Key Responsibilities:Lead, coach and develop a team of Customer Service Executives to deliver exceptional customer experiences and achieve performance targets.Drive operational efficiency, service quality and team productivity through continuous improvement initiatives and data-driven decision making.Monitor and analyse customer interactions, performance metrics and trends to identify opportunities for service enhancement.Act as the escalation point for complex customer enquiries and complaints, ensuring timely and effective resolution.Collaborate with Customer Experience ..... full job details .....