Customer Service Team Leader

This is an exciting opportunity for a CS Team Leader to oversee and manage a customer service team in the manufacturing sector. The role is based in Sheffield and requires a focus on delivering excellent customer service and team management.Client DetailsI am working in partnership with this reputable organisation to recruit for a Team Leader on a permanent basis. This permanent role offers a chance to use your leadership skills to provide coaching, support and ensuring smooth operations throughout the team.DescriptionLead and manage the customer service team to ensure high levels of performance and engagement.Monitor and evaluate customer service operations to identify areas for improvement.Ensure all customer queries and complaints are resolved promptly and effectively.Collaborate with other departments to improve the customer experience.Prepare and analyse reports to track team performance and KPIs.Train and develop team members to enhance their skills and knowledge.Ensure compliance with company policies and procedures within the team.Support the implementation of new processes and technologies to improve efficiency.ProfileA successful CS Team Leader should have:Provide front line leadership for the Customer Service team.Deliver, and where possible, exceed all performance metrics within your area of responsibility.Maintain high quality standards across all customer interactions and company KPIs.Act as an escalation point for customer issues, focusing on resolving root ..... full job details .....