https://jobs.co.uk/job/customer-service-team-leader-macildowie-recruitment-and-retention--672450a3-dc9b-4c4e-89c3-6a81ae1b9236 RSS feed for Customer Service Team Leader at Macildowie Recruitment and Retention. en-gb Tue, 25 Aug 2026 22:31:17 GMT https://jobs.co.uk/job/customer-service-team-leader-macildowie-recruitment-and-retention--672450a3-dc9b-4c4e-89c3-6a81ae1b9236 https://jobs.co.uk/job/customer-service-team-leader-macildowie-recruitment-and-retention--672450a3-dc9b-4c4e-89c3-6a81ae1b9236 Tue, 25 Aug 2026 11:55:42 GMT Location: Whetstone | Salary: 30000.00-30000.00 Annual | Type: Permanent | Customer Service Team Leader LE8, Leicester £30,000 - £35,000 Permanent Full Time Office Based Macildowie are working with this client based in Leicester to recruit a Customer Service Team Leader into their growing automotive services business. This is a newly created role and a great opportunity for an experienced customer service professional who is ready to take ownership of a small team while remaining hands-on with customers day to day. You''ll be managing a team of two within a busy customer-facing environment, helping to ensure customers receive a consistently high standard of service from their first interaction through to resolution. The Role As Customer Service Team Leader, you''ll take responsibility for the day-to-day running of the customer service function while remaining actively involved in the operation. Your responsibilities will include: Managing, supporting and developing a team of two Handling customer complaints and more complex queries Ensuring customers receive a professional and responsive service Supporting the reception function and acting as a key point of contact for customers Monitoring workloads and helping the team prioritise effectively Leading by ... Permanent