Customer Service Team Leader

Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team.Main duties for the Customer Service Team leader:Lead and inspire a team of 6-12 Customer Service AdvisorsDeliver outstanding service from first contact to contract conclusionFoster a positive, inclusive environment where colleagues thriveCoach, develop, and motivate your team to reach their full potentialMonitor performance, quality, and continuous improvementHandle customer concerns with fairness and careDrive process efficiencies and improvementsContribute to team and business successRequired skillsfor the Customer Service Team leader:Experience leading customer service teams in a contact centre settingPassion for developing others and helping them succeedStrong organisational and performance management skillsAbility to manage risks and make sound judgmentsFinancial Services experience? That''s a plus, but not essential!Benefits for the Customer Service Team leader:10% discretionary annual bonus25 days holiday + bank holidaysPaid volunteering dayHoliday purchase schemeContributory pension (up to 10% matched)Life cover (4x salary)Healthcare cash planOngoing training and developmentWellbeing supportFlexible working: 35 hours/week, Monday to Friday, with options for ..... full job details .....