https://jobs.co.uk/job/customer-service-team-leader-julie-rose-recruitment--5d991f6f-d9ac-41d4-9d78-7edd519e334a RSS feed for Customer Service Team Leader at Julie Rose Recruitment. en-gb Fri, 24 Jul 2026 19:14:28 GMT https://jobs.co.uk/job/customer-service-team-leader-julie-rose-recruitment--5d991f6f-d9ac-41d4-9d78-7edd519e334a https://jobs.co.uk/job/customer-service-team-leader-julie-rose-recruitment--5d991f6f-d9ac-41d4-9d78-7edd519e334a Thu, 23 Jul 2026 23:00:00 GMT Location: Bromley | Salary: £29000 - £31000/annum Annual bonus | Type: Permanent | Julie Rose Recruitment is working on behalf of our client, a company dedicated to enriching the lives of their members, families, and communities, is seeking a Customer Service Team Leader. Guided by a purpose of care, compassion, and long-term support, they are looking for someone to inspire and lead their team. Main duties for the Customer Service Team leader: Lead and inspire a team of 6–12 Customer Service Advisors Deliver outstanding service from first contact to contract conclusion Foster a positive, inclusive environment where colleagues thrive Coach, develop, and motivate your team to reach their full potential Monitor performance, quality, and continuous improvement Handle customer concerns with fairness and care Drive process efficiencies and improvements Contribute to team and business success Required skills for the Customer Service Team leader: Experience leading customer service teams in a contact centre setting Passion for developing others and helping them succeed Strong organisational and performance management skills Ability to manage risks and make sound judgments Financial Services experience? That’s a plus, but not essential! Benefits... Permanent