Customer Service Team Leader

Are you an experienced Customer Service Team Leader, Customer Service Supervisor or Team Leader who enjoys coaching people, improving performance and delivering excellent customer service?We are looking for a Customer Service Team Leader to join a growing and vibrant team in Telford. This is a hands on leadership role where you will lead from the front, support your team and help drive customer service, performance and business growth.You will be responsible for managing day to day team performance, setting targets, monitoring KPIs, coaching and mentoring team members and ensuring high standards are consistently maintained.What will you be doing? As Customer Service Team Leader, you will take responsibility for the performance and development of your team, making sure everyone has the support, training and direction they need to succeed.Your responsibilities will include: Managing and motivating a customer service team of 2 to achieve individual and team targetsConducting regular KPI reviews and performance meetingsMonitoring daily performance and providing constructive feedbackCoaching and mentoring team members to improve performanceSupporting training and development across the teamSetting clear expectations and performance objectivesMonitoring productivity, call volumes and team activityIdentifying opportunities to improve processes and customer serviceManaging workloads and prioritising tasks across the teamSupporting colleagues with customer queries and more complex ..... full job details .....