Customer Service Team Leader

Service Delivery Team Leader St Ives, Cambridgeshire (office-based, 5 days a week)Full-time (Mon Fri, 37.5 hrs)Salary £35,000Join our fast-paced Contact Centre as a hands-on Team Leader. You ll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.What you ll do: Lead, coach and develop a high-performing teamDeliver KPIs across service, quality, sales and productivityUse data and insight to improve performance and customer outcomesChampion quality and continuous improvementOwn training and development to build team capability What you ll bring: Proven Team Leader experience (essential), ideally in a Contact CentreStrong track record of delivering against KPIsExcellent coaching, communication and decision-making skillsA proactive, resilient and solutions-focused mindset Why join us? £32,000+ salary (depending on experience)No weekends + 33 days holidayPrivate medical, pension, life assurance and wellbeing supportGym subsidy, cycle scheme and more You ll play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed.Apply now by sending your CV to (url removed) or call (phone number ..... full job details .....