Customer Service Team Leader

Customer Service Team Leader Full-Time 37.5 Hours Per Week Monday-Friday Office BasedUp to £35,000 (depending on experience)Are you an experienced Customer Service Team Leader looking for your next challenge?We''re recruiting on behalf of a growing, forward-thinking business that truly puts its people first. This is an exciting opportunity to lead a dedicated customer service team within a supportive and collaborative contact centre environment, where you''ll play a key role in delivering an exceptional customer experience.If you''re passionate about coaching others, driving performance, and creating a positive team culture, we''d love to hear from you.The Role As a Customer Service Team Leader, you''ll be responsible for leading and motivating a team of Customer Service Advisors, ensuring they deliver an outstanding experience on every customer interaction.Your responsibilities will include: Leading, motivating and developing a team of Customer Service Advisors.Conducting regular 1-2-1s, coaching sessions and performance reviews.Monitoring KPIs, service levels and quality standards to ensure targets are achieved.Supporting the onboarding, training and ongoing development of new and existing team members.Handling escalated customer queries and ensuring issues are resolved professionally and efficiently.Driving employee engagement and creating a positive, high-performing team culture.Identifying process improvements to enhance both the customer journey and operational ..... full job details .....