https://jobs.co.uk/job/customer-service-team-leader-hays-business-support--fcd67950-93eb-4e7e-9863-50291b0e1d52 RSS feed for Customer Service Team Leader at Hays Business Support. en-gb Thu, 02 Jul 2026 23:20:48 GMT https://jobs.co.uk/job/customer-service-team-leader-hays-business-support--fcd67950-93eb-4e7e-9863-50291b0e1d52 https://jobs.co.uk/job/customer-service-team-leader-hays-business-support--fcd67950-93eb-4e7e-9863-50291b0e1d52 Wed, 01 Jul 2026 23:00:00 GMT Location: Oldham | Salary: £30000 - £33000/annum Benefits | Type: Permanent | Your new company You''ll be joining a well-established business that operates in a fast-paced, high-volume environment. The organisation prides itself on its down-to-earth culture, where personality and teamwork are highly valued. With an open and supportive management style, the company actively encourages new ideas, process improvements, and positive energy from its people. Your new role As a Team Leader, you will oversee a small but busy customer service team of 4-6 advisors. This is a hands-on leadership role where you will balance managing the team with supporting day-to-day operations. You''ll be responsible for setting the tone each day, providing a clear action plan for your team and conducting regular check-ins, including a midday review to ensure everyone has the support they need. Given the high-volume nature of the work, you''ll be expected to lead from the front, including jumping on calls and supporting inbox management during peak times. You''ll also play a key role in ensuring job requests are actioned within 24 hours, checking job bookings, and maintaining service standards. Alongside this, you''ll bring fresh ideas, look for ways to improve processes, and h... Permanent