Customer Service Team Leader

Customer Service Team Leader                  Trafford Park            Up to £35,000 doe

A global manufacturing & distribution firm have an exciting vacancy for proven customer service team leader.  If you have worked within manufacturing and have strong Team Leadership and performance management skills, then please apply today.  

• Responsible for leading, motivating and developing the customer service team to deliver a high quality, consistent service to customers
• Managing and mentoring a team of two customer service professionals, ensuring all customer orders and enquiries are handling efficiently, that KPI’s are met and in-line with company standards
• Conducting regular 1-2-1’s, performance reviews and appraisals
• Managing attendance, holidays and identifying training needs; supporting on-going development of the team
• Overseeing the full customer services operations, handling of customer orders, complaints and escalations – personally managing any high-risk customer issues
• Ensuring KPI’s are achieved and that team performance is met

In return, the business offers a competitive benefit package, including hybrid working, 33 days annual leave (including bank holidays), contributory pension, life assurance and on-site free parking.  Please email your CV FAO Lisa.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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