Customer Service Team Leader

Customer Service Team Leader Lincoln Full Time, 8:30 am 5:00 pm, Monday to Friday (30-minute lunch break) £30,000- £32,000 per annumSince 1971, our client has been a market-leading manufacturer and distributor of cabinet hardware, fixtures, fittings, and site supplies. They are the one source Solution for those forming Interior Spaces, delivering cost savings and fast dedicated service. With significant investment into research and development, they have continued to grow year on year and build upon their success!Role OverviewThe Customer Service Team Leader will be based at the company s main sales office in Lincoln, operating within a busy and fast-paced environment. This individual will play a key role in supporting and developing the Customer Service team, ensuring consistently high standards of service are delivered across both B2B and B2C customers.What s In It For You 20 days holiday plus bank holidaysSMART pension schemeOpportunity to join a growing, well-established businessSupportive and results-driven team environmentCompanywide profit share scheme RequirementsEssential Customer service experience within B2C and/or B2B environmentsExperience leading or supporting a teamStrong communication skills, including complaint handlingAbility to prioritise workload and take ownership of customer issuesStrong administrative skills and confidence in handling callsAccurate data entry skills (e.g. order processing)Ability to build rapport with clients and stakeholdersProactive, ..... full job details .....