https://jobs.co.uk/job/customer-service-team-leader-focus-resourcing--6f8d98f8-dedd-44b1-b69e-fcc28ff0e7e3 RSS feed for Customer Service Team Leader at Focus Resourcing. en-gb Wed, 26 Aug 2026 18:15:31 GMT https://jobs.co.uk/job/customer-service-team-leader-focus-resourcing--6f8d98f8-dedd-44b1-b69e-fcc28ff0e7e3 https://jobs.co.uk/job/customer-service-team-leader-focus-resourcing--6f8d98f8-dedd-44b1-b69e-fcc28ff0e7e3 Tue, 25 Aug 2026 23:00:00 GMT Location: Cosham | Salary: £30000 - £31000/annum excellent benefits + career progress | Type: Permanent | We are delighted to be supporting our client with the recruitment of an experienced Customer Service Team Leader to join their growing claims team. This is a fantastic opportunity for a confident customer service professional who enjoys being hands-on while supporting and developing others. You''ll spend around 50% of your time handling customer claims directly, with the remainder focused on supporting the day-to-day running of the team, providing guidance, coaching and operational support. You''ll be responsible for: Handling customer claims accurately and efficiently. Supporting and mentoring members of the claims team. Acting as an escalation point for complex customer queries and claims. Ensuring claims meet agreed SLAs and regulatory requirements. Supporting quality, compliance and operational standards. Assisting the Manager with the day-to-day running of the department. Handling customer complaints professionally. Maintaining accurate records and system updates. We''re looking for someone with: Previous experience in a customer-focused environment. Experience supporting, mentoring or coaching colleagues. Excellent communication and organisational skil... Permanent