Customer Service Team Leader

Customer Service Team Leader

Red Recruitment is recruiting a Customer Service Team Leader to work in a fast paced business located in Bristol who are a leader in their field.

The salary for the role is up to -35,000 and is perfect for someone with previous team leader experience in a contact centre environment who can motivate and mentor a team to deliver excellent customer service.

Benefits and Package for a Customer Service Team Leader:

• Salary: Up to -35,000 Per Annum
• Hours: Monday to Friday Office Hours
• Contract Type: Permanent
• Location: Bristol
• Start date: ASAP
• Generous holiday allowance
• Health and Life Insurance
• Cycle to Work Scheme
• Pension Contribution
• Superb Office Engagement and Events

Key Responsibilities of a Customer Service Team Leader:

• Lead, coach and develop a customer service team ensuring goals are clearly set and achieved.
• Drive a culture of customer first through coaching, mentoring and collaboration.
• Monitor performance and identify areas of improvement within the team and across the business.
• Collaborate with other departments on priorities and best practices.
• Resolve conflicts and complaints and drive a customer focused team ethos.
• Report on business metrics to senior management.

Key Skills and Experience of a Customer Service Team Leader:

• Proven leadership skills ideally in a contact centre environment.
• Excellent communication and problem solving skills understanding the wider business picture.
• Time Management with the ability to multitask
• Comfortable with delegating tasks and working to varying deadlines.
• Over 1 year Claims handling skills with previous coaching experience
• Ability to build and maintain both internal and external relationships.

If you are interested in this position as a Customer Service Team leader, Red would love to speak with you!

Please apply now!

Red Recruitment (Agency)