https://jobs.co.uk/job/customer-service-team-leader-cca-recruitment-group--c2ea5828-0890-4970-9d4b-5f9c8a45247a RSS feed for Customer Service Team Leader at CCA Recruitment Group. en-gb Sat, 02 May 2026 04:34:47 GMT https://jobs.co.uk/job/customer-service-team-leader-cca-recruitment-group--c2ea5828-0890-4970-9d4b-5f9c8a45247a https://jobs.co.uk/job/customer-service-team-leader-cca-recruitment-group--c2ea5828-0890-4970-9d4b-5f9c8a45247a Thu, 30 Apr 2026 23:00:00 GMT Location: Leverstock Green | Salary: £33780/annum + benefits | Type: Permanent | Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: -33,780 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We''re looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you''ll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You''ll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas f... Permanent