Customer Service Team Leader - Bodyshop

Customer Service Team Leader - Bodyshop (Accident Repair)Up to 45,000London (NW10)Permanent position with immediate start availableJoin a leading accident repair group with excellent career progression and future prospectsMonday to Friday only - no weekend workingCompetitive salary, negotiable depending on experienceExcellent company benefits packageCustomer Service Team Leader - Accident Repair / Bodyshop / AutomotiveWe have an excellent opportunity for an experienced Customer Service Team Leader to join a busy and established accident repair group within a new and large site based in London.This is a fantastic opportunity for someone who understands the automotive bodyshop industry and has previous experience leading a customer service or front-of-house team.You will be responsible for overseeing a team of 3 Customer Service Advisors (CSAs), ensuring customers receive an excellent level of service throughout the repair process.You will be based front of house within the accident repair centre, working closely with the workshop and management team to ensure customers are kept informed and the customer journey runs smoothly from vehicle arrival through to completion.The RoleLead and oversee a team of 3 Customer Service AdvisorsManage the day-to-day front-of-house customer service operationEnsure customers receive a professional, friendly and efficient serviceSupport and develop the CSA team, providing guidance, coaching and leadershipMonitor customer journeys and ensure ..... full job details .....