https://jobs.co.uk/job/customer-service-team-leader-bis-henderson--b16efa99-8366-43a2-8378-2a56b656170d RSS feed for Customer Service Team Leader at Bis Henderson. en-gb Thu, 27 Aug 2026 23:30:50 GMT https://jobs.co.uk/job/customer-service-team-leader-bis-henderson--b16efa99-8366-43a2-8378-2a56b656170d https://jobs.co.uk/job/customer-service-team-leader-bis-henderson--b16efa99-8366-43a2-8378-2a56b656170d Wed, 26 Aug 2026 23:00:00 GMT Location: Ashby-de-la-Zouch | Salary: £32000/annum | Type: Permanent | Customer Service Team Leader -32,000 Monday - Friday - 40 hours a week Ashby De La Zouch Our client are looking for a Customer Service Team Leader, working across a wide range of large-scale, well-known customer brands. This role is a key part of the customer service team, providing excellent service, managing customer expectations, supporting business growth, and helping to maximise gross margin. The Customer Service Team Leader will also provide day-to-day support and guidance to the Customer Service Advisor team, acting as an escalation point and supporting effective planning, training, attendance management and operational cover. Role Responsibilities: Act as the main point of contact for the customer, developing strong working relationships and trust with key contacts for information sharing and issue resolution. Respond to all customer queries in a timely manner, keeping the customer informed throughout. Own issue resolution from identification through to closure, escalating where appropriate. Proactively manage all relevant parties, liaising between carriers, warehouse, customer and delivery points to provide accurate and proactive delivery ETAs and manage excep... Permanent