Customer Service Team Leader

Customer Service Team LeaderLocation: Huntingdon (Hybrid Working)Salary: 35,000 - 40,000 per annumJob Type: Full TimeAre you an experienced Customer Service Team Leader, with a passion for developing people, improving processes and delivering outstanding customer experiences?We are seeking a Customer Service Team Leader to join a growing and ambitious organisation. This is a fantastic opportunity for someone looking to step into a leadership role, or for an existing Team Leader seeking a new challenge with genuine long-term career development opportunities.The position combines team leadership with hands-on customer service responsibilities. Approximately 20-30% of the role will involve supporting day-to-day operations, allowing you to stay connected to customer needs while leading and developing a high-performing team.The RoleAs Customer Service Team Leader, you will play a key role in delivering exceptional customer experiences, driving operational performance, and ensuring service standards are consistently achieved.You will be responsible for leading a team, managing customer escalations, supporting process improvements, maintaining service levels, and contributing to the ongoing development of the customer service function.Key ResponsibilitiesLead, motivate and develop a customer service team through coaching, mentoring and regular one-to-one meetings.Manage team performance, conduct and behaviours in line with company expectations.Facilitate team meetings and maintain ..... full job details .....