Customer Service Team Leader

Customer Serive Team LeaderLocation: Office-based with 1 day per week working from home Hours: Monday to Friday, 9:00am to 5:00pmAbout the RoleAre you an experienced Customer Service Team Leader OR looking for your next step into leadership?Are you passionate about delivering exceptional customer experiences and supporting the development of others?Would you like to work within a busy, friendly office environment as part of a fantastic team?We are looking for a CS Team Leader to oversee a small Customer Service team, ensuring high levels of customer satisfaction while supporting the day-to-day running of the department. This is a hands-on role where you will lead by example, supporting your team whilst remaining actively involved in customer interactions and administration.Key ResponsibilitiesLeading, motivating and supporting a small Customer Service teamActing as the first point of escalation for customer queries and issuesTaking inbound calls and making outbound calls where requiredManaging and overseeing the ticketing and order management systemMonitoring workloads and ensuring enquiries are handled efficientlyResponding to customer emails and ensuring service levels are maintainedLiaising with clients regarding products, orders and general enquiriesAssisting with staff training, coaching and developmentSupporting the implementation and improvement of customer service processesProducing reports and providing updates on team performanceMaintaining accurate customer ..... full job details .....