Customer Service Team Leader - £36k + Excellent Perks

JOB TITLE: Customer Service Team Leader PERKS: Modern open plan office, monthly profit share bonus scheme, holiday buy-back scheme, company sick pay, free onsite parking, Perks at Work scheme, unlimited ''tuck shop'' snacks, free lunch every Friday, charity dress down day every Friday, cycle to Work scheme, complementary Birthday vouchers, subsidised workplace massage, eye vouchers, employee assistance programme (EAP), company social and corporate eventsCOMPANY: Manufacturing CONTRACT: PermanentHOURS: Monday - Friday, 8am - 5pm START: ASAPPAY RATE: Up to 36,000LOCATION: PooleABOUT THE ROLE:Manage Sales Shared Services Customer Experience Associates, ensuring excellent customer service via phone and email.Handle customer queries using appropriate communication styles.Respond promptly while maintaining a positive, needs-focused approach.Accurately document interactions, track progress, and manage accounts.Proactively identify opportunities to maximise sales and revenue.Process orders via web, email, and customer portal.Accurately enter data into ERP and related systems.Record all order processing activity and queries in the company CRM.Maintain accurate, up-to-date records using strong IT skills.Manage multiple projects, timelines, and stakeholders.Ensure clear communication, accountability, and timely delivery in line with business processes.Set up new logos, kitted codes, and consignments with accuracy.Use systems to maintain up-to-date and compliant records.Liaise with ..... full job details .....