https://jobs.co.uk/job/customer-service-team-lead-team-jobs-commercial--e4bd3cc9-44ca-4411-9506-9d45c6944beb RSS feed for Customer Service Team Lead at Team Jobs - Commercial. en-gb Sat, 18 Jul 2026 22:13:47 GMT https://jobs.co.uk/job/customer-service-team-lead-team-jobs-commercial--e4bd3cc9-44ca-4411-9506-9d45c6944beb https://jobs.co.uk/job/customer-service-team-lead-team-jobs-commercial--e4bd3cc9-44ca-4411-9506-9d45c6944beb Sat, 18 Jul 2026 11:51:46 GMT Location: Poole | Salary: 34000.00-34000.00 Annual | Type: Permanent | Customer Service Team LeadLocation: Poole,Dorset Salary: 34,000 per annum Hours: 37.5 hours per weekAre you an experienced customer service leader with a passion for delivering exceptional customer experiences while driving operational excellence?We''re looking for a Customer Service Team Lead to oversee our After Sales function, leading a dedicated team to deliver efficient, fair, and commercially balanced resolutions for our customers. If you thrive in a fast-paced environment, enjoy coaching others, and have a strong commercial mindset, we''d love to hear from you.The RoleReporting to the Sales Operations and After Sales Manager, you''ll take ownership of the day-to-day performance of the After Sales team, ensuring customers receive outstanding service while protecting business performance and profitability.You''ll be responsible for managing returns, warranties, cancellations and customer queries, acting as the escalation point for complex cases and driving continuous improvements across processes, products and customer experience.Key ResponsibilitiesLead, motivate and develop the After Sales team to consistently deliver excellent customer service.Manage the day-to-day operatio... Permanent