https://jobs.co.uk/job/customer-service-team-lead-team-jobs-commercial--c0478498-6e85-4311-960d-5cc973d30ad3 RSS feed for Customer Service Team Lead at Team Jobs - Commercial. en-gb Fri, 17 Jul 2026 21:58:38 GMT https://jobs.co.uk/job/customer-service-team-lead-team-jobs-commercial--c0478498-6e85-4311-960d-5cc973d30ad3 https://jobs.co.uk/job/customer-service-team-lead-team-jobs-commercial--c0478498-6e85-4311-960d-5cc973d30ad3 Thu, 16 Jul 2026 23:00:00 GMT Location: Poole | Salary: £34000/annum | Type: Permanent | Customer Service Team Lead Location: Poole,Dorset Salary: -34,000 per annum Hours: 37.5 hours per week Are you an experienced customer service leader with a passion for delivering exceptional customer experiences while driving operational excellence? We''re looking for a Customer Service Team Lead to oversee our After Sales function, leading a dedicated team to deliver efficient, fair, and commercially balanced resolutions for our customers. If you thrive in a fast-paced environment, enjoy coaching others, and have a strong commercial mindset, we''d love to hear from you. The Role Reporting to the Sales Operations & After Sales Manager , you''ll take ownership of the day-to-day performance of the After Sales team, ensuring customers receive outstanding service while protecting business performance and profitability. You''ll be responsible for managing returns, warranties, cancellations and customer queries, acting as the escalation point for complex cases and driving continuous improvements across processes, products and customer experience. Key Responsibilities Lead, motivate and develop the After Sales team to consistently deliver excellent customer servic... Permanent