https://jobs.co.uk/job/customer-service-team-lead-overnight-starling-bank--1f875d9c-2d3c-4039-9f09-863d8dadc2f7 RSS feed for Customer Service Team Lead - Overnight at Starling Bank. en-gb Mon, 21 Sep 2026 16:59:15 GMT https://jobs.co.uk/job/customer-service-team-lead-overnight-starling-bank--1f875d9c-2d3c-4039-9f09-863d8dadc2f7 https://jobs.co.uk/job/customer-service-team-lead-overnight-starling-bank--1f875d9c-2d3c-4039-9f09-863d8dadc2f7 Mon, 21 Sep 2026 11:50:47 GMT Location: Southampton | Salary: 10000-500000 Annual | Type: Permanent | DescriptionLocation: SouthamptonReporting to: Siobhan Griffiths, Customer Service Operations ManagerClosing date: Wednesday 30th September , 12pmAbout the role: Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company.As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we look to you to share solutions that will make our''s, and our customers lives, better. Whenever they need us, we will be there. As a result, we are looking to grow our overnight team and are looking for people who can commit to 37.5 hours a week between 20:00 - 07:15am on a 4 on 4 off rotation pattern.Hybrid working: Overnight colleagues spend 1 shift per fortnight in the office, the rest is worked from home. We do not offer fully remote based roles. Key Responsibilities Include: Positively influence and contribute to the team culture. Motivate, coach and develop staf... Permanent