Customer Service Team Lead

Customer Service Team Lead- Berkshire (hybrid)- Up to £60,000

Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business!

Day to day responsibilities:

• Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews
• Liaising with B2B customers and acting as a key point of contact for any escalations
• Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels
• Develop customer service procedures, suggesting implementations and process improvements 

In order to be successful:

• 3+ years in a customer service team lead role, within a B2B FMCG environment
• Experience working with retailers, wholesalers, convenience
• Strong communication and problem solving skills 
• An ambitious, positive can-do attitude!
• Able to visit 3PL warehouses on a twice- monthly basis

Due to the nature of the role, candidates must have full unrestricted right to work in the UK. 
We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected.