Customer Service Teacher

Are you passionate about education and committed to helping learners unlock their full potential? Are you skilled in Customer Service with a desire to make a positive impact on the lives of those you teach? If so, we have the perfect opportunity for you!

We have a great opportunity available to join Novus, our prison education provider at HMP Five Wells, working as a Customer Service Teacher. This role is offered on a permanent, full-time basis, working 37 hours per week.

Who are Novus?

Novus are a leading provider of prison education and have been supporting men, women, and children of all ages for over 30 years across the UK to take new directions. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated "Good" by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education.

Site Information

HMP Five Wells is a Category C prison that is based in Wellingborough. Built in 2022, and costing -253m, this state of the art prison accommodates a male prison population. HMP Five Wells are committed to celebrating diversity and promoting equality throughout their services. The prisons aim is to make Five Wells a better place to live, work and visit through collaborative working with third party partners, The MOJ and its surrounding communities.

Role Responsibilities

Please see the attached role profile for an overview of general role responsibilities. Specific details pertaining to the nature of the role are shared during the interview process.

Skills, Qualifications and Experience

To be successful in this role, you will need:

• Teaching qualification and where applicable, relevant subject specialist qualification - with a commitment to obtain the outstanding qualification within 12 months
• Level 2 qualification in Literacy and Numeracy
• Experience of creating stimulating, vibrant environments which are conducive to learning and motivational for learners
• Experience of achievement of quality targets
• Experience of producing accurate and timely reports
• Effective interpersonal and communication skills
• Ability to motivate and enthuse learners
• Organisational skills to prioritise workload to meet deadlines and targets
• Positive team working
• This is an outreach Customer Service role offering an accredited course to a number of workshops within our industry department.

Benefits

• 40 days annual leave plus 8 bank holidays
• 2 hours for wellbeing / personal development per week
• Significant Pension contributions
• Retail Discounts
• Employee Assistance Program
• Cycle to work scheme

Safeguarding

The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.

Equal Opportunities Statement

Novus is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK''s rich diversity and vibrancy.

The closing date for this job advert is 02/09/2025. However, sometimes the job advert may close early if we receive a good response!