Customer Service

Talent Guardian are working with a fast-paced business based in Poole who are looking for an experienced Customer Experience Associate to join their team. This is a great opportunity to play a key role in delivering exceptional customer service, managing accounts, and ensuring a smooth end-to-end customer journey. The role: Managing inbound and outbound customer calls Handling queries, complaints, and order updates Maintaining accurate records on CRM systems Supporting with orders, deliveries, and returns Liaising with internal teams to keep customers informed Proactively managing accounts and identifying opportunities to enhance service What we''re looking for: Previous customer service experience Strong communication skills (phone and written) Highly organised and detail-oriented Proactive and solutions-focused Comfortable using multiple systems What''s in it for you: £30,000 - £32,000 salary 30 days holiday (including bank holidays) Monthly bonus scheme Free parking + free lunch every Friday Great office environment and regular socials Additional perks including EAP, Cycle to Work, and more You''ll be joining a supportive, team-focused environment where customer experience is at the heart of everything they do. ..... full job details .....