Customer Service

We are looking for a proactive and customer-focused Customer Service Executive to join a busy B2B customer service team based in Poole. This role is ideal for someone who enjoys building strong customer relationships, processing orders efficiently and identifying opportunities to add value through excellent service.
Key Responsibilities

• Taking and processing B2B customer orders via telephone and email using the Oracle system.
• Managing customer enquiries and providing a professional, friendly and efficient service at all times.
• Building strong relationships with existing customers and acting as their main point of contact.
• Identifying opportunities to upsell and cross-sell products where appropriate, helping to maximise sales and enhance the customer experience.
• Liaising with internal departments including Sales, Warehouse and Logistics to ensure orders are processed and delivered smoothly.
• Resolving customer queries and complaints promptly and effectively.
• Monitoring customer orders and providing updates on stock availability and delivery times.
• Maintaining accurate customer records and ensuring all information is updated on internal systems.
• Supporting the wider commercial team with administrative duties and account management activities.

About You

• Previous experience within a B2B customer service or sales support environment.
• Experience processing orders and managing customer accounts.
• Confident using ERP systems, with Oracle experience advantageous.
• Strong communication and relationship-building skills.
• A proactive approach with the confidence to identify upselling opportunities naturally through customer conversations.
• Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
• A team player with a positive attitude and a genuine passion for delivering exceptional customer service.

This is an excellent opportunity to join a successful business where you''ll play a key role in supporting customers, driving sales opportunities and delivering an outstanding customer experience.

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