Customer Service Support - MK098

Customer Service AdministratorLocation: West HullPay: Equivalent to 26,227 per annumJob Type: Full-time, PermanentAbout the RoleWe are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.Working HoursThis role requires flexibility to work the following shifts:8:30am - 5:00pm10:00am - 6:00pmIn addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.Key ResponsibilitiesAct as the first point of contact for customer queries via phone, email, and online channelsHandle billing and account enquiries professionally and efficientlyProcess and respond to order enquiries and updatesManage and monitor the company''s social media channels, responding to customer messages and enquiriesInvestigate and resolve customer complaints, ensuring a positive outcome wherever possibleMaintain accurate customer records and update internal systemsLiaise with internal departments to resolve customer issuesProvide general administrative support to the wider teamAbout YouWe are looking for someone who:Has ..... full job details .....