Customer Service Support Coordinator

We are currently recruiting for a Customer Support Coordinator on a permanent basis for a expanding business based in Nottingham.

The main purpose of your role will be provide exceptional customer service in line with their business-to-business service coordinating internal departments, monitoring and managing orders, logistical coordination, scheduling actions, customer administration, ensuring contractual service level agreements are met and delivering exceptional customer excellence. 

The ideal candidate will have the following skills and experience:

• Worked in a customer service or customer support based role in a business to business environment
• Working to service level agreements.
• Strong IT skills including MS Office (Word and Excel)
• Attention to detail and highly organised
• Administrative skills
• Working to deadlines
• Positive team player
• Any awareness of IT related products would be highly desirable but not essential.

• Hours of work: Monday to Friday on a rolling shift pattern 8am-4:30pm, 9am–5:30pm and 09:30am–6:00pm
• Once office based training has been completed to a competent standard, this is a hybrid role 3 days office and 2 days home working 
• Candidates will need to be eligible to obtain SC Security Clearance
• Salary up to £27,000
• Permanent role
• Many benefits and perks