Customer Service Supervisor

Customer Service Supervisor 6 Months contract + possible extension of becoming permanent Newcastle - Office Based 37.5 hours a week 18.00 per hour A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused on driving operational excellence and providing world-class support to end-users.Reporting to the Customer Service Operations Manager, you will lead your team to success. Key responsibilities include:Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.Manage and motivate a team of 10, fostering a high-performance culture through regular huddles and honest feedback.Drive results by monitoring KPIs and providing real-time coaching to enhance colleague skills and conduct.The successful candidate will have the following attribute and key skillsA background in high-volume contact centres, ideally within Financial Services or FCA-regulated environments.A track record of succeeding in fast-paced environments where priorities shift quickly.Strong problem-solving abilities, a keen eye for detail, and proficiency in MS Office/Administration.Prior experience of working in FCA regulated environment or banking environment A reliable, self-motivated approach with a genuine passion for customer excellence. 6 Months contract + possible extension of becoming permanent Newcastle - Office Based 37.5 hours a week If ..... full job details .....