Customer Service Supervisor

Site Office Supervisor Our client, a well-established logistics and cold storage business based in Bury St Edmunds, is looking to recruit an experienced Site Office Supervisor to join their busy operation on a temporary basis. This is an excellent opportunity for someone with previous supervisory experience within a warehouse, logistics or distribution environment who enjoys leading a team, delivering excellent customer service and ensuring the smooth day-to-day running of site operations. The Role As Site Office Supervisor, you will be responsible for overseeing the daily operation of the site office, supervising the customer service and warehouse teams, and ensuring customer requirements are met efficiently and accurately. You will play a key role in maintaining high operational standards while supporting the Site Manager. Key Responsibilities Supervise the day-to-day activities of the customer service administration and warehouse teams. Allocate workloads and prioritise daily tasks to ensure operational efficiency. Set up new customer accounts and maintain customer reports. Ensure adequate staffing levels are in place, including planning cover for holidays, weekends, bank holidays and absences. Maintain excellent housekeeping standards and promote a safe working environment. Prepare, check and process weekly customer invoices accurately. Monitor operational procedures to ensure company and customer standards are consistently achieved. Investigate operational issues and ..... full job details .....