Customer Service Specialist /Team Leader required for Interim Position for 12 months in Milton Keynes Key ResponsibilitiesHow You''ll Play Your Part In this role, you will be cross-trained to support across various operational areas, where you will be able to move fluidly between teams as needed, especially during high-demand or high-priority situations. Your ability to adapt to changing operational priorities will be vital in ensuring the team runs efficiently and effectively. While you will be placed where resources are needed most, your flexibility will be key in supporting various functions and ensuring the smooth delivery of services. You will remain calm under pressure, showing resilience and focus while contributing to the team''s ability to navigate any challenges that arise.Key Duties: Operational Duties: As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross-trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email.Customer ..... full job details .....