Customer Service Specialist - Staines

Customer Service Specialist Our client based in Staines is seeking a proactive and detail-oriented Customer Service Specialist to join their busy Operations team. This is a fantastic opportunity to become part of a collaborative, international business where customer satisfaction is at the heart of everything they do.Reporting to the Operations Manager, you will play a pivotal role in supporting customers, Regional Sales Managers, and Project Teams, ensuring orders are processed efficiently and delivered seamlessly across the UK, Europe, and the Middle East.The RoleAs a Customer Service Specialist, you will be responsible for managing the complete sales order cycle, from order receipt through to invoicing and reporting. You''ll liaise with customers and internal stakeholders to ensure a smooth and positive customer experience while maintaining high levels of accuracy and efficiency.Key ResponsibilitiesProcess customer sales orders and projects from receipt through to invoicingManage order preparation, purchasing, logistics, shipping, customer repairs, and revenue recognition activitiesProvide customers with regular updates on order status and delivery schedulesLiaise with international colleagues regarding technical product queries and order requirementsWork closely with suppliers and internal teams to ensure customer delivery expectations are achievedProduce and distribute customer documentation including certificates, manuals, datasheets, and bespoke documentsRespond to ..... full job details .....