Customer Service Specialist

Job Purpose: The Customer Service Specialist is an exciting role that combines a variety of activities. As a Workplace Experience Specialist you will deliver Exceptional Workplace and Guest Experiences to our customers. The One Team Hub will be the focal point for access to these Services, Spaces and Support. Central to the Customer Experience and productivity in the office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance and document and logistics and information management. Duties and Responsibilities: Guest Welcome and Support Greet all guests and staff with genuine warmth, professionalism and promptness, creating a welcoming first impression that reflects our commitment to exceptional customer service. Provide Reception Welcome services. Communicate visitor and guest arrivals efficiently and courteously, ensuring seamless coordination between landlord teams and a smooth experience for all parties. Maintain comprehensive knowledge of all spaces, including Welcome and Hospitality areas, and deliver concierge style service enriched with insightful local area expertise to enhance every visitor''s experience. Consistently deliver exceptional customer service, anticipating the needs of both visiting clients and office-based staff, and going above and beyond to ensure their needs are met. Collaborate closely with the Workplace Experience Manager to support security protocols, managing staff and ..... full job details .....