Customer Service Specialist

If you love helping people, solving problems, and being part of a team that prides itself on doing the right thing, then you might just be the person we''re looking for. As a Customer Service Specialist, you''ll be the friendly voice and helpful guide our customers and store colleagues rely on every day. Whether you''re responding by phone, email, or live chat, you''ll listen closely, understand their needs, and create experiences that feel effortless, personal, and genuinely supportive. You''ll be trusted to handle a variety of queries, keep accurate notes, and make sure every customer feels valued from the moment they reach out. Calls to and from customers make up at least 60% of our interactions, so confidence and warmth over the phone will be key to your success. You''ll play an important role in keeping customers at the heart of everything we do, using your empathy and communication skills to inspire trust. There will be times when you''ll need to escalate an issue or collaborate with colleagues in stores, IT, area teams or your manager, and you''ll approach every challenge with professionalism and positivity. We''ll support you with all the training you need, including becoming multi-skilled across different channels and workstreams, so you can grow your confidence and capability. Staying curious about our products, campaigns and processes will help you give customers the best support, while also helping you develop your own career. You''ll bring strong written ..... full job details .....