Customer Service Specialist

Customer Service Specialist 1 year FTC 29,900 - 35,500Job purpose: Customer Service Specialist We are seeking a proactive and customer-focused Customer Service Specialist to act as the primary operational contact for customers throughout complex service and maintenance projects. This role is responsible for delivering exceptional customer service by coordinating communications, managing operational updates, and ensuring customer expectations are met from project initiation through to completion.Working closely with cross-functional teams including Operations, Engineering, Supply Chain, Quality and Commercial functions, you will help deliver successful customer outcomes while supporting continuous improvement initiatives.Responsibilities: Customer Service Specialist Customer Relationship ManagementAct as the primary operational point of contact for assigned customer projects.Build and maintain strong day-to-day customer relationships.Prepare customer reports, coordinate meetings and manage routine communications.Provide timely updates on project progress, delivery milestones, risks and operational changes.Escalate commercial or contractual matters to the appropriate stakeholders.Support the communication of quotations, estimates and invoicing where required.Operational CoordinationCoordinate customer-facing activities throughout the service lifecycle.Liaise with internal teams to monitor progress and manage delivery commitments.Coordinate documentation, logistics and ..... full job details .....