Customer Service Specialist

Customer Service Specialist ILocation: Horsham (Langhurstwood Rd) - RemotePay Rate: 15.86 per hour ( 22,600 per annum equivalent)Hours: Full-time, 38.75 hours per week (Monday - Friday, 07:30 - 16:-min lunch break)Positions Available: 2About the RoleWe are seeking detail-oriented Customer Service Specialists to join the Compactor Customer Service Admin and Supply Chain Support teams.In this role, you will play a vital part in reviewing projects, managing documentation, initiating client invoices, tracking KPI metrics, and collaborating across internal departments to ensure seamless operational and financial workflows.Key ResponsibilitiesInvoicing and Finance Support:Prepare, verify, and raise client prepayment, product, and freight invoices (TBIs) and transfer them to the Finance team.Serve as a primary point of contact for Finance regarding client invoices and billing queries.Ensure 100% accuracy in invoice creation and ensure projects are invoiced within the correct fiscal period.Collect client-specific invoicing requirements and ensure full compliance with customer contracts.Assist Project Managers with quotes (evaluating routes of goods, VAT rules, estimated freight, insurance, and FX rates).Prepare and redact requested records for internal and external audits.Systems and Data Management:Maintain and regularly update delivery dates and accurate records in Salesforce (SFDC) and ERP systems.Collaborate with Finance at month-end to maintain an accurate accruals list for ..... full job details .....