Customer Service Specialist

Must have proven Customer service office experienceExcellent Communicator, written and verbalHighly organisedCustomer Service SpecialistHayes, MiddlesexSalary £31,00012-month fixed-term contractFull-time (40 hours per week, shifts between 08:00-19:00, Monday-Sunday) Immediate start!The OpportunityWe''re looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance.You''ll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.About YouProven experience in a customer service or aftercare roleStrong communication skills, both written and verbalConfident handling challenging conversations with empathy and professionalismHighly organised with strong attention to detailA natural problem-solver who can get to the root of issues quicklyComfortable working both independently and as part of a teamAdaptable, proactive, and keen to improve processesKey ResponsibilitiesMake outbound calls to customers following product delivery to ensure satisfactionSupport customers considering returns, providing guidance and solutionsHandle inbound queries via phone, live chat, and digital channelsResolve customer issues efficiently, from initial contact through to ..... full job details .....