Customer Service Specialist - Outbound (onsite role)

Customer Service Specialist - NHS Blood and TransplantLocation: onsite in Newtownards, Northern IrelandContract: Permanent, onsite working only in Newtownards, currently no work at home opportunities Start Date: 3rd of August 2026Hours of Work:40 hours per week. Candidates need to be flexible between the hours of 11:30am and 8:30pmMonday to Friday - currently no weekends worked.Training: 10 Days (onsite 9.30am - 6pm)Salary: £26,436.80Is this role right for you? Do you have a passion for helping others? Do you have the ability to deliver a first-class customer experience?Would you enjoy being part of a highly engaged and compassionate team that represents one of the one of our key clients, NHS Blood and Transplant. If you can answer ''YES'' to these questions, then we''d love to hear from you!Job Overview As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment.You will have the desire to help all callers providing accurate information relating to blood donation appointments. You will be self-motivated and have passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences. Our callers want to talk to understanding empathetic people who''ll listen, ask the right questions and patiently offer solutions that serve their needs. Bring your experience and enthusiasm and you''ll have the chance to support the NHS Blood and ..... full job details .....