Customer Service Specialist

Reporting to the Operations Manager, this role is responsible for delivering high-quality customer service support to customers, Regional Sales Managers, and Project Teams. The position sits within a fast-paced operational environment at the core of the business, managing customer orders, shipping, and invoicing across multiple regions, including the UK, Europe, and the Middle East. Key ResponsibilitiesEnsure compliance with internal policies, procedures, and operational standards.Manage end-to-end sales order processing, including project-related orders, from order receipt through to invoicing and reporting.Handle order preparation, purchasing coordination, customer repairs, logistics, and shipping processes, including revenue recognition.Provide regular updates to customers regarding order status, ensuring agreed service levels are met.Support technical and product-related queries in collaboration with internal teams and subject matter experts.Coordinate with internal departments and external vendors to ensure delivery expectations are achieved.Prepare and supply customer documentation, including certificates, manuals, datasheets, and system-generated records.Respond to customer and regional office enquiries via phone, email, and virtual communication platforms.Support stock control processes, including stock takes and discrepancy investigations.Liaise with finance and commercial teams to set up new customer accounts and maintain existing records.Assist with invoice ..... full job details .....