Customer Service Specialist

About the RoleWe''re looking for a Customer Service Specialist to join our busy Membership Team. You will develop relationships and engage with our key demographic - parents, guardians, schools and children - to provide outstanding customer service and increase membership sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.Key Responsibilities 1. Prepare a. Understand all aspects of Kings Active Foundation''s mission, our values and strategyb. Understand our processes and policies to represent the organisation and deliver exceptional customer servicec. Become fully orientated in Kings Camps booking and Membership servicesd. Understand and deliver departmental sales and service targetse. Monitor performance of current initiatives and support the development of new initiatives to improve the customer experience and membership sales.2. Sell a. Provide excellent customer service to both new enquiries and existing membersb. Maximise bookings from potential and existing membersc. Proactive outbound communication to members to encourage bookings and gather feedbackd. Represent the Kings Camps brand and values consistently in all interactions3. Service a. Provide timely and appropriate response to enquiries, questions and complaintsb. Provide requested information to members via phone, email, socials, post or other meansc. Seek and support the delivery ..... full job details .....