Customer Service Specialist

Customer Service Specialist Long term temporary opportunity Starting at £27,000 Your new company Are you passionate about delivering exceptional customer service and supporting products that make a difference in people''s lives? This is an opportunity to join a global organisation where you''ll be part of a dedicated Customer Experience team supporting a range of customers. Your new role As a Customer Service Specialist, you will be the first point of contact for customer enquiries, providing advice, processing orders, and ensuring a seamless customer experience. You are primarily responsible for front-line customer interaction, and you''ll work closely with colleagues across Sales, Operations, Technical Support, and global corporate teams. This is a varied, fast paced role where no two days are the same - ideal for someone who thrives on problem solving, communication, and delivering accurate and outstanding service.Act as the primary contact for customer queries, offering clear, friendly, and professional support. Ensure customer needs are met within agreed response times and service standards Receive and process complex customer orders accurately, including entry into internal systems (Oracle and SAP).Prepare quotations and ensure all documentation meets company terms and timescales.Support the day to day running of the Customer Experience departmentHandle and escalate customer complaints appropriately, ensuring timely and effective resolution. Liaise with Sales, ..... full job details .....