Customer Service Specialist

Customer Service Specialist A local authority is seeking a Customer Service Specialist to join a busy Customer Contact team, acting as the first point of contact for a range of services, with a focus on Council Tax enquiries. Key responsibilitiesHandling enquiries via phone, email, webchat and face-to-faceResolving queries at first point of contact where possibleAccurately recording customer information on internal systemsEscalating complex cases to relevant teamsSupporting customers in sensitive or challenging situationsKeeping up to date with services, policies and procedures Additional responsibilitiesSupporting colleagues with complex queriesContributing to service and process improvementsAssisting with workload coordination and service delivery About youExperience in customer service or a contact centre environmentStrong communication and problem-solving skillsComfortable handling high volumes and sensitive enquiriesGood IT skills and attention to detailAble to work both independently and as part of a team DesirablePublic sector or Council Tax experienceWorking arrangementsTypically 2 days remote, 3 days office based (flexibility required) ..... full job details .....