Customer Service Specialist

Our client based in Langley, a specialist medical technology business, is looking for a Customer Service Specialist to join them. In this role the successful candidate will play a vital part in maintaining smooth operations, supporting business activities, and delivering excellent customer service. You''ll coordinate demonstrations, manage contracts, and work cross-functionally to ensure customers receive timely, accurate and professional support.The role is hybrid (after training) and comes with excellent benefits including private healthcare and quarterly bonuses, plus free parking. Hours are 8am- 4pm or 9.30am-5.30pm on a rota basis.Key ResponsibilitiesCoordinate product demonstrations with the sales and service teamsOrganise transport of equipment to and from demo sitesManage demo fleet administration through NavisionCreate lending orders, add calendar entries, and confirm datesOrder external demo equipment and manage stock adjustments on returnMaintain min/max levels for demo and marketing consumablesHandle and resolve customer complaints promptly and professionallyProvide excellent communication and liaison with internal and external customersPrepare reports for internal and external stakeholders as requiredProcess and administer customer maintenance contracts, including renewal quotationProvide cover for calls, order processing, and general activities when neededSkills and ExperienceA-Levels or equivalent (Maths, English, Sciences).Strong IT skills - intermediate ..... full job details .....