Customer Service Specialist - Biotechnology Industry

Customer Service Specialist - Life Sciences and Biotechnology Industry Customer Service Specialist - Life Sciences and Biotechnology IndustryThe location of the role is Amersham (onsite). The duration of the contract is 12 months. The pay rate on offer is 15.59 per hour (via PAYE). (37.5 hours per week)Preference for bilingual candidates - English and either Italian, French OR SpanishKey accountabilities of the roleEstablishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teamsOpening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely mannerInvoicing of service interventionsDispute HandlingDeep dive into stock discrepancies and follow upPhysical Inventory supportActivating contracts within in-house systemsWork as part of a team and adopt a flexible approach to maintain and improve the quality of serviceTo provide excellent customer service for customers, both internal and externalBuild close relationships with customers and commercial partners and respond to queries in a timely and professional manner.Provide knowledge and accurate information to customers.Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.Experience, Skill requirements and qualificationsWritten and oral fluency in English (an additional European ..... full job details .....