https://jobs.co.uk/job/customer-service-service-advisor-forward-assist-recruitment--7c728adc-c27d-454a-89df-0ea60b527649 RSS feed for Customer Service / Service Advisor at Forward Assist Recruitment. en-gb Sat, 30 May 2026 21:05:03 GMT https://jobs.co.uk/job/customer-service-service-advisor-forward-assist-recruitment--7c728adc-c27d-454a-89df-0ea60b527649 https://jobs.co.uk/job/customer-service-service-advisor-forward-assist-recruitment--7c728adc-c27d-454a-89df-0ea60b527649 Thu, 07 May 2026 23:00:00 GMT Location: Gloucester | Salary: £30000 - £33000/annum | Type: Permanent | Customer Service / Service Advisor – Gloucester £30,000 basic | Up to £33,000 OTE 42.5 hours per week Monday to Friday 07:00 – 15:30 Alternate Saturdays 07:00 – 12:00 Let’s be honest… This role isn’t just about booking cars in and answering the phone. This is for someone who knows how to run a busy service desk properly, keep customers happy, and keep the workshop full without it turning into chaos. THE ROLE You’ll be the go-to person for customers from the moment they book in to the moment they drive away. Managing bookings and keeping the workshop loaded correctly Keeping customers updated (no chasing, no guessing) Creating job cards, invoices, and accurate estimates Spotting opportunities to upsell services in a way that actually makes sense Working closely with Parts to make sure everything is ready when it needs to be It’s fast-paced, it’s busy, and it needs someone who stays organised and in control. WHAT YOU’LL NEED Experience in an admin or office-based role (service advisor experience is a big plus) Strong communication skills — you’ll be speaking to customers, techs, and internal teams all day Confidence managing multiple jobs at once without d... Permanent