Customer Service/ Scheduling

Join Our Team as a Customer Service/Scheduling Specialist!

Are you passionate about providing exceptional customer service? Do you have a knack for scheduling and coordinating? If so, we have an exciting opportunity for you to join our team in High Wycombe!

Position: Customer Service/Scheduling Specialist
Contract Type: Permanent
Salary: -26,000 - -28,000 per year
Schedule: Monday to Friday

About Us:
We are a leading player in the utilities industry, committed to delivering outstanding service to our customers. Our goal is to build lasting relationships based on trust and reliability. If you thrive in a dynamic environment and enjoy problem-solving, we want to hear from you!

What You''ll Do:
In this role, you''ll be at the heart of our operations, ensuring smooth communication between customers, engineers, and our team. Your key responsibilities will include:

Customer Interaction: prioritise and process customer queries and orders through telephone and email.
Scheduling: Arrange planned maintenance and coordinate small works with our team of engineers and customers.
Quality Assurance: Ensure that all callouts are completed according to client KPIs and our internal SLAs.
Problem Solving: Investigate and resolve customer queries or complaints swiftly and patiently while maintaining our CRM system.
Invoicing: Provide accurate customer invoicing and maintain thorough records.
Collaboration: Liaise with engineers, subcontractors, suppliers, and internal departments to ensure seamless operations.

What We''re Looking For:
To excel in this role, you should have:

A proven track record of building strong relationships with customers.
Clear, accurate, and timely communication skills.
Excellent organisational skills and the ability to manage multiple tasks effectively.
Experience in liaising with engineers and managing schedules is preferred.
A flexible approach to your work, with the confidence to tackle various tasks.

Why Join Us?
At our organisation, we believe that our employees are our greatest asset. That''s why we offer a range of fantastic benefits, including:

Free and On-site Parking: Say goodbye to parking woes!
Company Pension: Plan for your future with our competitive pension scheme.
Company Events: Join us for fun and engaging company events throughout the year!

Ready to Make a Difference?
If you''re enthusiastic about customer service and scheduling, and you meet the qualifications, we''d love to hear from you! Bring your energy, creativity, and passion for excellence to our team, and help us provide world-class service to our valued customers.

How to Apply:
To apply, simply submit your CV detailing your relevant experience. Let''s create amazing customer experiences together!

We can''t wait to meet you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.