Customer Service - Scheduler

Are you highly organised, detail-oriented, and passionate about delivering excellent service? We’re looking for a proactive Scheduler to support Field Engineers, Subcontractors, and Contact Centre teams in delivering a seamless customer experience.

In this role, you’ll be at the heart of operations, coordinating service activities, managing schedules, and ensuring clear communication across multiple teams. You’ll handle incoming requests, process service bookings using Salesforce and SAP, and play a key role in keeping everything running smoothly.

What you’ll be doing:

• Coordinating daily service activities to support engineers and wider teams
• Managing email requests efficiently and accurately
• Scheduling and processing bookings through Salesforce and SAP
• Collaborating across departments to ensure transparency and effective workload planning
• Organising diaries and prioritising tasks to optimise service delivery
• Completing administrative tasks within deadlines while maintaining high standards
• Identifying and addressing non-compliance to uphold service excellence
• Promoting a positive and professional image of at all times

What we’re looking for:

• Previous experience in service coordination
• Strong organisational and multitasking skills
• Excellent communication and teamwork abilities
• A proactive approach with great attention to detail
• Confidence working with systems such as Salesforce and SAP (or willingness to learn)

If you enjoy working in a fast-paced environment where no two days are the same, and you take pride in delivering outstanding service, we’d love to hear from you.

The ideal candidate will also be organised, able to balance a workload and possess excellent time management skills alongside good communication skills both verbally and written.

Salary & Working Hours

Salary is £ 30,300 per annum plus bonus

Working hours are Monday to Friday rota between 8am and 6pm with 1 in 5 weekends (time back)

Amazing benefits package including on site restaurant, free parking, generous pension scheme, away days, 25 days holiday plus banks, Wellbeing programme, extensive training and development opportunities to name a few

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

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