Customer Service Scheduler

The Customer Service Scheduler will coordinate schedules and appointments efficiently for engineers & customers.

This temporary role in Preston requires excellent organisational skills and a focus on delivering high-quality customer service.

Client Details

This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence.

Description

• Schedule and manage appointments for customer service operations.
• Communicate with customers to confirm and update bookings.
• Coordinate with internal teams to ensure timely service delivery.
• Maintain accurate records of schedules and customer interactions.
• Respond to scheduling queries and resolve any issues promptly.
• Optimise scheduling to maximise operational efficiency.
• Ensure compliance with company policies and industry standards.
• Provide administrative support to the customer service department as needed.

Profile

A successful Customer Service Scheduler should have:

• Strong organisational and time management skills.
• Experience in scheduling or coordination roles as well as customer service.
• Excellent communication skills, both written and verbal.
• Proficiency in using scheduling software or tools.
• A customer-focused mindset with attention to detail.
• Ability to work well under pressure and meet deadlines.
• A proactive and solution-oriented approach to problem-solving.

Job Offer

• 3 month temporary opportunity with the possibility of going perm
• Weekly pay
• Free on-site parking
• Immediate start