Full time

Customer service & sales support

Burton upon Trent

£27000 - £32000 per annum

Posted 3 weeks ago

This job is no longer accepting applications

Customer service & sales support

Pertemps are recruiting for a customer service & sales support based in burton upon Trent. The company is growing and lots of room for progression.

Essential functions:

Reply to various customers’ requests through emails or by phone (information about products, delivery lead time, support to fill data in customer files, etc.).
Order processing, sending of PO confirmation, delivery lead time, communication and proposal of alternative items in case of BO, follow up of order deliveries.
Daily Invoices control conformity of prices, properly sent to customers.
Issue Customer credits (QA complaints, correction of improper invoicing)
Overdue Follow up: issue/send customer account statements, send reminders to bad payers, payment follow-up.
ERP system maintenance: Customers cards creation and maintenance of updated and accurate data, Upload and maintenance of Prices.
Quality complaints follow up: reception, verification of the conformity of the PER form, organization of the return of defective products to USA, follow-up until the closure, update of Complaint data master file.
In coordination and under the responsibility of QA department, responsible for monitoring product recall: customer notification, collection and archiving of all data, organization of recalled product returns, issue exchanges or credit notes.
Archiving of customer service documentation for audits purpose.
Support to sales team: various statistics/reports, samples need, assist in the preparation of local congresses, sending of marketing brochures / banners.
Tenders support in collaboration with the Tender & Pricing Manager: provide documents, preparation of samples and organization of the shipment following the tender’s requirements, implement specific tender’s requirements during the execution of orders.
Back up of Export Customer Service Support.

Competencies:

Meticulous and detail-oriented
Good understanding of IT systems, excellent user skills.
Empathetic, patient and clear communication skills
Accountable and takes responsibility

Required education and experience:

Customer Service experience from the MD industry
Excellent communication skills
Strong customer service focused mentality
English proficiency

Hours: 8.30am-4.30pm- Full time Monday to Friday
Salary: £27k to £32k
For more information call burton Pertemps on 01283 505400 and ask for Hannah-Laura